General Terms and Conditions

I. Subject of the contract

• A contract is concluded between the Parties for outpatient dental services (hereinafter: “Service”). The Services can be viewed on the website of the Dentoplant Dental Clinic. Otherwise, the provisions of the Privacy Policy apply to visitors of the website.
• An annex to these Terms is the form entitled “Questionnaire – Before Dental/Oral Surgery Procedures”, which contains the Customer's personal data and the information provided about their health status to the extent necessary for treatment.
• The Service Provider provides dental services based on a public price list; the full public price list is displayed in the waiting area of the Dentoplant Dental Clinic. A written offer (quotation entitled “Preliminary treatment plan” or “Treatment plan”) is given upon separate request or in an individual case. The Service Provider's written offer is valid for 30 days.
• The Parties determine the ordering and content of the outpatient dental service(s) chosen by the Customer, and the material(s) required for this, in accordance with these Terms, the Quotation, the Questionnaire, the Surgical information sheet, Consent form, Post-surgery information sheets, Implant register information, and the Information and consent form.

II. Rights and obligations of the Service Provider

• The Service Provider carries out its activity in compliance with the applicable legal and professional regulations, using dentists, specialist assistants and subcontractors with appropriate expertise and qualifications. The Service Provider holds the professional, official and operating permits necessary to provide the services, as well as medical and assistant liability insurance.
• The Service Provider is entitled at any time to modify the range of Services. The Service Provider is also entitled to modify the Quotation or the treatment plan in a medically justified case, or if the Customer provides data incompletely or late.
• The Service Provider is entitled to refuse treatment in case of insufficient cooperation by the Customer, a changed health or mental condition, and if the Customer fails to meet their payment obligation. In these cases the Customer may not assert a claim for damages against the Service Provider.
• The Service Provider is entitled to change a pre-arranged appointment or the person of the treating dentist, but is obliged to inform the Customer of this within a reasonable time.
• The Service Provider may at any time change any professional aspect of the service without notifying the Customer, if this is necessary for safety or another legal requirement, and does not substantially affect the nature or quality of the service.
• To perform the ordered service(s), the Service Provider also uses subcontractors, for whose activity it is liable as if it had performed it itself. It sells these mediated services to the Customer in unchanged form, but not necessarily at an unchanged price.

III. Rights and obligations of the Customer

• The Customer is entitled to request information and a Quotation from the Service Provider about the necessary treatment, its course and expected costs, based on the data they have provided.
• By accepting the Quotation, the General anamnesis form, the Surgical information and consent form, or the Information and consent form, the Customer consents to the Service Provider performing a dental procedure on them or on the treated person they represent.
• During treatments the Customer may — at their own responsibility — request interruption or termination of the treatment at any time. In this case they are only obliged to pay for the treatment and dental technical work used up to the communication of the termination.
• When making restorations that also involve a dental technician subcontractor, a 50% deposit is required at the time of taking the impression.
• If the Customer cancels an appointment for dental treatment within 24 hours, or fails to appear without cancellation, they owe the Service Provider the contractual penalty set out in the price list.

IV. Consideration for the service, payment terms

• The Service Provider informs the Customer of the service fees based on the displayed price list, and in the Preliminary quotation, then in the Quotation relating to the specific treatment.
• The Service Provider informs the Customer orally, and in writing upon individual request, of the specific fee items of the treatments performed and of the costs of materials used and mediated services; these are invoiced during the individual treatments.
• The Quotation relating to the treatment and the necessary materials is valid for 30 days. Fee items may also change due to professional reasons arising during the treatment (e.g. unforeseeable procedures).
• The fee for treatment performed on a given occasion is payable on site after the treatment, in cash or by bank transfer. Please indicate your intention to pay by transfer in advance. We cannot accept payment by transfer for the first examination, the first treatment, or the X-ray fee.
• In case of late payment, the rate of default interest is twice the central bank base rate.

V. Data protection, information

• The Service Provider treats the Customer's health and personal identification data as a business secret in accordance with the applicable regulations. The Customer consents to the processing of their data in internal (medical history and customer relationship) registers.
• The Customer acknowledges that the data provided on the General anamnesis form are necessary for choosing the treatments, and declares that they are complete, and informs the Service Provider in writing of any changes.
• The Customer consents to the Service Provider recording their contact details in its database for the purpose of information about treatment appointments and news (newsletter). The Service Provider does not pass these data on to third parties.

VI. Duration of the contract

In the absence of a different provision in the form entitled Questionnaire – Before Dental/Oral Surgery Procedures, this contract is concluded between the Parties for an indefinite period.

VII. Warranty

The Service Provider provides a guarantee for the services provided to the Customer as follows:

• Dental technical work, restorations: zirconia crowns, bridges — 3 years
• Dental technical work, restorations: metal-ceramic and pressed-ceramic crowns, bridges — 2 years
• Removable dentures, or the removable part of combined dentures — 6 months
• Fillings and smaller restorative work — 1 year
• Porcelain veneers — 1 year
• In the case of implants, the manufacturer provides a material-fracture warranty, which applies only to the implant as a product; it does not cover surgical costs and is not identical to a placement guarantee.

VIII. Conditions of validity of the guarantee

The guarantee does not cover — among other things — the following cases:

• temporary solutions applied during the course of treatment (temporary fillings, crowns, bondings);
• defects arising from improper use, accident or extreme force;
• defects arising from failure to follow the Service Provider's instructions, oral hygiene deficiencies;
• deterioration of health caused by the Customer's lifestyle, bad habit (e.g. teeth grinding) or illness;
• if the Customer does not attend the prescribed follow-up and six-monthly check-up examinations;
• a complication arising as one of the possible consequences of the treatment;
• a complaint arising as a result of an unfinished treatment series;
• consequences of inadequate oral hygiene, smoking, alcohol or drug use;
• in case of significant weight change, or chronic/metabolic diseases affecting the dentition;
• in case of improper care and maintenance of the restorations;
• if the Customer obtains treatment for the treated area from another provider;
• in case of failure to meet the payment obligation by the deadline.

IX. Other provisions

• The Service Provider is entitled at any time to unilaterally modify these Terms, especially in case of a change in legislation, professional regulations or the standards of international partners.
• In matters not regulated in these Terms, Hungarian law, especially the Civil Code, and other regulations relating to healthcare, shall apply.